Trade data integration with CRM

List of the contents of this article:

• 1, Looking for the best customer service call center system?Do you have any recommendations?
• 2
  、 What are the classifications of the call center?
• 3, Which Shenzhen anti-blocking telemarketing system company is reliable?
• 4, What is the call center system?
• 5, What are the mainstream outbound calling systems (telecom level) in China at present?

Looking for the best customer service call center system? Do you have any recommendations?

1. Heli Yijie outbound calling system is better. Heli Yijie Outbound Calling System is one of the top ten call center enterprises. With 20 years of deep experience, it provides diversified functions to meet the daily outbound needs of enterprises. Its advantages are that the system construction speed is fast and efficient, the system has complete functions and supports customized development, which can meet the needs of different scenarios of enterprises.

2. Geling Shentong, a leading artificial intelligence enterprise in China, is supported by artificial intelligence technology to create high-quality intelligent customer service solutions. If necessary, you can pay attention to ECCRM.

3. Our company is also the call center system of Huatian Power. At that time, we also compared many companies. The characteristic of Huatian Power is that in addition to the easy-to-use software, the service is indeed relatively good, and the price is also advantageous.

4. Stable performance ranks first, powerful, humanized and customizable. This is a very good call center system! Mobile and Unicom are call center systems using Jingxun Technology.

5. Support multi-channel access, such as WeChat, Weibo, web online, telephone, SMS, and flexible and convenient, and the cost is not high. The key is that the follow-up service is better, because it is charged according to the number of seats used, and the follow-up service is guaranteed.

6. AOFAX education and training call center system: remote navigation function.Enrollment consulting services. Employment guidance service. Academic management services. Examination management service. Student feedback service. It mainly depends on what you want to achieve.

What are the classifications of the call center?

According to the call type, it is divided into: outbound call center, inbound call center, hybrid call center. According to the function, it is classified as: video call center, telephone call center, web call center, etc. According to the nature of use, it is classified as: self-built call center, application service provider call center and outsourcing service call center.

. Incoming type: accept incoming calls, such as customer complaints, repair, order acceptance, etc. 2). Outbound type: manual outbound telemarketing, automatic outbound system, voice notification system, etc.3). Hybrid: a comprehensive functional call center.

Inbound type 2) Outbound type 3) Inbound/Outbound hybrid type Classified by scale 1) Large call center It is generally believed that a call center with more than 100 artificial seats is called a large call center.

In terms of the domestic call center market, it is mainly divided into self-built, hosting, outsourcing and cloud computing and other call centers! Self-built call center is generally a way for enterprises to purchase the software and hardware required for the construction of the call center and recruit relevant personnel, so as to establish a seating team and operate and maintain independently.

Which Shenzhen anti-blocking telemarketing system company is reliable?

1. Golden Recruitment Telemarketing - an Internet company focusing on enterprise-level customer management systems, with powerful system customization, promotion and marketing functions. Juxinbao - Its "Reservation Treasure" system is an intelligent multi-contact and quickly built sales reservation system.

2. Click to learn about the mode adopted by the product Huaxiang Yunyu telemarketing system is callback, which can effectively prevent account blocking.In the process of using telephone sales, there will be no contact with customers too much, and there will be a situation of being blocked if there are too many calls.

3. Huaxiang Yunyu E-marketing APP Huaxiang Yunyu E-marketing APP adopts the anti-blocking mode of callback, which is one of the best anti-blocking capabilities. Therefore, in telemarketing, no matter how many customers we contact and how many calls we make, we will not be blocked because of high frequency, and we should still pay attention to user complaints. La.

4. Jin Zhao's telemarketing outbound system is a very stable telemarketing system. It can not only effectively prevent account blocking, but also has the following advantages: multiple call modes: support manual, automatic, preview, prediction and other call modes, and choose the most suitable call mode according to different customer needs. .

What is the call center system?

The call center system is a comprehensive information system that comprehensively uses telephone, computer technology, the Internet and other carriers to provide personalized services to customers. The call center system is a unified interface to centrally accept customers' various needs for business services and provide customers with a comprehensive service window for telecommunications business.

Call center system, the preferred AOFAX call center system. The AOFAX call center system is a one-stop integrated intelligent solution system based on mainstream technologies such as CTI, IVR, REC, INPX, PBX, ASR, TTS emerging technologies, etc. to solve problems such as enterprise communication and customer satisfaction.

A complete call center system can help enterprises establish a good relationship with customers and help enterprises maintain this good relationship.Specifically, the call center has the following functions: reducing costs. In the traditional daily operation of enterprises, there will inevitably be some cost expenditures.

Netcom Zhaotong Call Center is a professional CRM and call center system, which can provide customers with a perfect customer relationship management solution. It integrates computer technology and telephone exchange technology, involving multiple subsystems such as IVR (interactive voice), ACD (automatic call allocation system), recording, report, CRM customer relationship management and so on.

The call center CRM system can be understood as the customer management system of telephone sales, which refers to the promotion of products and the promotion of the company's business by telephone, and the corresponding management records of customer information.

What are the current domestic mainstream outbound calling systems (telecom level)?

ECCRMEC is an SCRM (social customer relationship management system) that connects WeChat, enterprise WeChat, QQ, mobile phone, telephone, social advertising and other tools to help enterprises unify the management of customer resources and build a marketing-integrated sales system.

SKYPE software size 33M smooth call quality, no free phone bill, 7 cents per minute in China. Skype has the functions of both social software and Internet telephone. The foreign users are widely used, and the domestic users are mostly foreign trade salesmen.

Second: The main purpose of the outgoing call system is to solve the problem of high frequency, which is undoubtedly good. But in addition, there are many practical functions.For example, the call recording function. Our system can be stored for 90 days in ordinary industries and 180 days in some industries.